Strategic Approaches to Negotiation

When faced with difficult negotiations we tend to play to our strengths. Our experience tells us “this has worked before, let’s try it again” –sometimes without our even realising it. That’s how experience and learning [...]

Right First Time Conflict Intervention

Conflict intervention is a risky process. Very often one or all parties will reject the outside interruption. From initial contact with the parties, building a rapport, through to generating dialogue and process building - there [...]

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